This Privacy Policy describes how MAISON CARAT ("we", "us", "our") collects, uses, and protects personal information that you provide when using maisoncarat.ca.
1. Information we collect
We collect personal information that you voluntarily provide when placing an order, creating a newsletter subscription, or contacting us. This includes:
- Name, email address, phone number
- Billing and shipping address
- Order history and customer service correspondence
2. How we use your information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about your order or enquiry
- Send occasional newsletter updates if you have opted in
- Improve our website and customer experience
3. Payment information
MAISON CARAT does not collect or store any credit card information. Orders may be completed using Pay on Delivery or Bank Transfer. No card details are requested, transmitted or stored by us.
4. Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfil your order (for example, sharing a shipping address with a courier) or as required by law.
5. Data retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including for accounting, tax, and legal record-keeping obligations.
6. Your rights
You may request access to, correction of, or deletion of your personal information by contacting sales@maisoncarat.ca.
7. Contact
For questions about this policy, please write to sales@maisoncarat.ca or by mail to: 49-2583 Carling Ave, Ottawa, ON K2B 7H7, Canada.
Last updated: October 2026.